Solution 16414: Printing A Print Server Configuration Label Causes A 'Ribbon In' Error

Symptom

Printing a test label (Configuration Label) from the print server results in a "Ribbon In" Error The problem is seen on printers when the EPL version of firmware is loaded. Pressing the test button on the print server sends printer commands to the printer to produce the test label. The print server expects the printer to be in Direct Thermal mode. If in Thermal Transfer mode with ribbon loaded, the mode will change to Direct Thermal when the test button is pushed to print a print server configuration label. To clear the error message on a ZM400 or ZM600 change Print Method back to Thermal Transfer through the Front Panel LCD. On the S4M, change the Ribbon setting to 'Yes' through the Front Panel LCD.